TERMS OF SERVICE

HearVance Ltd
Effective Date: 20/01/2026
Last Updated: 20/01/2026

1. ACCEPTANCE OF TERMS

By accessing or using the HearVance website (www.hearvance.co.uk) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. SERVICES PROVIDED

HearVance Ltd ("we", "us", "our") provides business development consultancy services to independent hearing clinics in the United Kingdom, including but not limited to:

  • Enquiry handling systems and processes

  • Patient reactivation strategies

  • Referral and partnership support

All services are provided on a consultancy basis. We do not provide medical, clinical, or audiological services.

3. USE OF WEBSITE

3.1 Permitted Use

You may use our website to:

  • Learn about our services

  • Book consultations via our booking system

  • Contact us for business enquiries

3.2 Prohibited Use

You may not:

  • Use our website for any unlawful purpose

  • Attempt to gain unauthorized access to our systems

  • Copy, reproduce, or distribute our proprietary materials without permission

  • Use automated systems to scrape or download content from our website

4. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of HearVance Ltd and is protected by UK and international copyright laws.

Our Standard Operating Procedures (SOPs), templates, and business systems remain our intellectual property. Clients are granted a license to use these materials for their own clinic operations only.

5. BOOKING AND CONSULTATIONS

5.1 Free Consultations

Initial consultations are provided free of charge. Booking a consultation does not obligate either party to enter into a service agreement.

5.2 Cancellations

If you need to cancel or reschedule a consultation, please provide at least 24 hours' notice via our booking system or by email.

6. SERVICE AGREEMENTS

Any formal engagement for our business development services will be governed by a separate Service Agreement between HearVance Ltd and the client. These Terms of Service do not constitute a service contract.

7. PRIVACY AND DATA PROTECTION

We are committed to protecting your privacy. Our handling of personal data is governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you consent to the collection and use of information as outlined in our Privacy Policy.

8. LIMITATION OF LIABILITY

8.1 Consultancy Services

Our services are provided on a consultancy basis. While we strive to provide high-quality advice and systems, we cannot guarantee specific business results or outcomes.

8.2 No Liability for Consequential Losses

To the fullest extent permitted by law, HearVance Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.

8.3 Maximum Liability

Our total liability to you for any claims arising from our services shall not exceed the total fees paid by you to HearVance Ltd in the 12 months preceding the claim.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Use of third-party websites is at your own risk.

10. PROFESSIONAL INDEMNITY INSURANCE

HearVance Ltd maintains appropriate professional indemnity insurance to protect our clients and our business.

11. DISCLAIMER

11.1 No Medical or Clinical Advice

HearVance Ltd does not provide medical, clinical, or audiological advice. Our services focus solely on business development and operational systems.

11.2 Your Responsibility

It remains your responsibility to ensure that any systems or processes implemented comply with all relevant regulations, including those set by the Care Quality Commission (CQC), professional bodies, and data protection laws.

12. CHANGES TO TERMS

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

13. TERMINATION

We reserve the right to terminate or suspend access to our website or services at our discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

14. GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. SEVERABILITY

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any Service Agreement, constitute the entire agreement between you and HearVance Ltd regarding the use of our website and services.

17. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

HearVance Ltd
Email: charles@hearvance.co.uk
Phone: 07887 199172
Website: www.hearvance.co.uk

18. COMPANY INFORMATION

Company Name: HearVance Ltd
Company Registration Number: 16924788
Registered Office Address: 21 Portland Drive, Morecambe, Lancashire, LA3 3NB

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.